Sr Engineer, Software Engineering - ServiceNow Platform Admin

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Aa a ServiceNow Platform Administrator you are critical in the day to day management of the platform for Nationwide that includes

Managing, configuring and maintaining the platform's stability, access, and workflows.

Management of the SDLC process including the management of update sets, environment deployment and implementations.  Cloning of environments from production to the lower environments

• Identifying and applying upgrades, patches and plugins
• Instrumental in the management of the mid-servers and integrations (including APIs) with other applications including discovery and event
• Key resource for license management and developing strategies for managing license usage, removing inactive entitlements, proactive monitoring to ensure licensing is not exceeded

Creation and updating UI policies, client scripts, business rules, and workflows to align the system with organizational needs.

Access & Security Management: Manage user accounts, roles, groups, and Access Control Lists (ACLs) to ensure secure data handling.

Troubleshooting including diagnosing platform errors, and assist developers with advanced configurations.

This role can also include development and deploying enterprise applications using the ServiceNow platform.

Platform Development: Building scoped applications, custom workflows, and tailored modules within the ServiceNow environment.

Testing & Debugging: Perform unit testing, regression testing, and User Access Testing (UAT).

Collaboration: Work alongside stakeholders, business analysts, and process owners to translate business requirements into technical solutions.

Qualifications & Requirements

• Certification: Certified System Administrator (CSA) credential.
• Experience: 1–3+ years handling day-to-day ServiceNow administration.
• Technical Skills: Foundational understanding of JavaScript, ITIL frameworks, and relational databases.
• Frameworks/Standards: Experience with Angular, React, or similar modern UI frameworks.