layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - IT Support Specialist at Holland & Knight

3+ years Corporate Environment
3+ years Technical Support Experience
Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
Experience using and supporting Apple and Android mobile devices and OSes
Experience configuring and supporting printers and multifunction devices
Experience using ServiceNow to log IT Incidents
Network troubleshooting knowledge
General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
Experience supporting and troubleshooting audio-visual equipment
Strong customer service orientation, with a can-do attitude and follow-through skills
Possess analytical and problem solving skills
Work well with others in a team environment requiring minimal supervision
Strong overall written and oral communication skills
Ability to effectively contribute to project documentation
Ability to contribute and positively impact internal specialty support team or a major project
Capable of traveling for business and working in different H&K sites independently
Capable of lifting and moving equipment weighing as much as 50 lbs.
Ability to work onsite at H&K offices
Minimum Education: Bachelor’s degree
IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com .
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

IT Support Specialist

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