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Hillsboro, OR; USA_OR_Hillsboro_5885 NE Cornelius Pass Rd
Source: Marmon careers · View original posting
From Marmon's posting. “We” and “our” refer to the employer.
Acumed LLC
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Location: Hillsboro, Oregon
Job Scope
The Global IT Operations Manager leads day-to-day IT operations across global offices, ensuring reliable technical support, operational excellence, and a positive end-user experience. This role manages internal and external service desk resources, drives Microsoft 365 adoption, oversees ITIL-aligned service delivery, and partners with infrastructure and security teams to implement secure, scalable technology solutions.
Duties/Responsibilities
Lead, train, and mentor IT service desk staff, ensuring timely issue resolution, effective escalations, and excellent customer service.
Develop and maintain IT support policies, procedures, service standards, and ITIL-aligned processes for incident, request, problem, and change management.
Monitor service desk performance, including SLAs, first-call resolution, MTTR, customer satisfaction, ticket backlogs, and operational KPIs.
Drive implementation, adoption, and support of Microsoft 365 tools, including Copilot, Teams, SharePoint, Outlook, and Power BI.
Provide end-user training, documentation, and communications to improve technology adoption and productivity.
Identify opportunities to automate support workflows, streamline processes, and improve service delivery.
Manage endpoint hardware and software installations, upgrades, configurations, asset lifecycles, and vendor relationships.
Partner with Information Security on endpoint protection, vulnerability remediation, identity governance, and security compliance.
Support network and infrastructure initiatives involving LAN, WAN, VPN, wireless, cloud solutions, and Active Directory.
Support disaster recovery, backup strategies, and business continuity readiness.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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