layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Senior Business Operations at Impact, New York City, NY

Partner with executive and departmental leaders to translate high-level business requirements and strategic goals into actionable data strategies, operational roadmaps, and project plans .
Big-Picture Business Impact: Evaluate operational pain points and business goals to determine how data structures and governance impact company growth, efficiency, and revenue outcomes
Strategic Roadmap & Vision: Align cross-functional data strategies with overarching enterprise objectives, ensuring we have the business processes and controls in place to scale seamlessly as the company grows .
2. Process Design & Data Interpretation
Current State Assessment & Gap Analysis: Evaluate existing data processes, systems, and sources across the organization; identify what information we have, what's missing, and where inefficiencies create blind spots in business decision-making.
Optimal Process Architecture: Analyze current workflows to identify bottlenecks and design end-to-end, best-in-class data processes, policies, and standard operating procedures (SOPs) .
Data & Insight Interpretation: Synthesize complex data sets and key performance metrics to extract meaningful business insights, measure operational efficiency, and inform executive decision-making .
Root-Cause Problem Solving: Conduct root-cause analysis on data and workflow inefficiencies, architecting strategic structural and procedural solutions rather than temporary technical quick-fixes .
3. Governance, Change Management & Leadership
Governance Framework & Ownership: Define and maintain the overarching data governance framework, establishing clear policies, ownership, stewardship, and accountability across Customer Success..
Cross-Functional Leadership: .Partner with teams managing our proprietary system, Salesforce,Freshdesk, Jira, and other data sources to orchestrate how information flows across the organization, not to configure these systems yourself, but to design the strategy for how they work together.
Change Management & Adoption: Drive organizational adoption of new processes and data standards through clear communication, stakeholder training, and structured change management strategies.
Risk & Policy Management: Partner with IT, Legal, and Compliance teams to manage data risk, access controls, and compliance requirements through clear policy design and process oversight.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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Senior Business Operations

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