From FedEx Freight's posting. “We” and “our” refer to the employer.
While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location within the continental US. POSITION OVERVIEW: Responsible for the administration, support, maintenance, and continuous improvement of enterprise governance, risk, compliance, cybersecurity, and AI-enabled systems.
Position sits within the InfoSec Governance, Risk, and Compliance (GRC) organization and provides operational support for ServiceNow, Azure-based solutions, SharePoint, chatbot and knowledge-management platforms, Microsoft Power Platform solutions, and associated cloud services and system integrations.
Serves as a primary point of contact for platform administration, workflow and automation support, content management, troubleshooting, system documentation, user enablement, and platform health monitoring across the supported systems portfolio.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Administer and support ServiceNow applications, workflows, forms, service catalog items, notifications, reports, dashboards, access controls, security groups, and system integrations, including capabilities supporting Integrated Risk Management, Third-Party Risk Management, Business Continuity Management, Security Incident Response, and Vulnerability Response.
Administer and support an Azure-based, agentic solution used to facilitate project and application security reviews, threat analysis, risk-based routing, evidence collection, and security decision support. Monitor and support Azure-based agents, workflow orchestration, decision logic, prompts, knowledge sources, structured outputs, integrations, human-review checkpoints, data quality, service-level performance, operational health, and audit readiness.
Configure, test, maintain, and continuously improve AI-assisted security-review capabilities, including agent behavior, retrieval-augmented generation, knowledge grounding, rule management, workflow routing, output validation, and the translation of security requirements into automated review processes.
Create and maintain SharePoint Online sites, document libraries, metadata, permissions, navigation, knowledge repositories, content lifecycle processes, and chatbot knowledge sources, including document ingestion, search indexing, conversational content, and response-quality monitoring. Configure and support Microsoft Power Platform solutions, including Power Apps, Power Automate, Power BI, Dataverse, notifications, approvals, routing, reporting, and business-process integrations.
Support Azure-hosted services and application components, including Azure OpenAI, Azure AI Search, Azure Logic Apps, data repositories, application monitoring, logging, identity configurations, Entra ID, application registrations, authentication, and authorization.
Troubleshoot incidents, service requests, workflow and automation failures, agent behavior, search and retrieval issues, access problems, data-quality issues, API integrations, and service disruptions in coordination with business, cloud, infrastructure, development, security, and vendor-support teams.
Support platform operations for additional governance, privacy, compliance, and cyber-resilience solutions, including OneTrust, Loopio, Cohesity, cyber vault, backup, and recovery platforms; coordinate releases, testing, maintenance, change-management activities, resiliency exercises, and operational-readiness reviews.
Develop and maintain system documentation, configuration records, knowledge articles, support procedures, user guides, process flows, test records, and training materials Comply with all applicable laws/regulations and company policies/procedures Perform other duties as required. Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS: Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, Business Technology, or a related field, or equivalent experience. Five (5) years’ experience supporting enterprise applications, workflow platforms, AI-enabled solutions, cybersecurity systems, business platforms, or cloud-based technology solutions. Experience administering ServiceNow, including workflows, forms, catalogs, reporting, access administration, integrations, and operational troubleshooting.
Experience supporting Azure-based applications and working knowledge of cloud services, application monitoring, logging, data repositories, APIs, identity and access management, Entra ID, and application integrations. Experience supporting agentic or AI-enabled workflows, including workflow orchestration, decision logic, prompts, knowledge sources, structured outputs, human-review checkpoints, automated routing, or output validation.
Experience supporting SharePoint Online, Microsoft 365, enterprise content or knowledge-management solutions, and Microsoft Power Platform capabilities such as Power Apps, Power Automate, Power BI, or Dataverse. Experience with Azure OpenAI, Azure AI Search, AKS, Microsoft Copilot Studio, Azure Logic Apps, Python, GitHub, CI/CD pipelines, PostgreSQL, prompt engineering, or AI solution evaluation is preferred.
Knowledge of generative AI, agentic AI, retrieval-augmented generation, enterprise search, knowledge grounding, and the identification of incomplete, inconsistent, unsupported, or potentially inaccurate AI-generated outputs. Knowledge of project or application security reviews, threat analysis, security requirements, cybersecurity controls, risk assessment, GRC, privacy, business continuity, or related governance processes.
Strong troubleshooting, analytical, organizational, documentation, and communication skills, with the ability to manage multiple platforms and collaborate with technical teams, security professionals, vendors, and non-technical business stakeholders. Relevant professional certifications, such as ServiceNow Certified System Administrator (CSA), Microsoft Power Platform certifications, Microsoft Azure Fundamentals (AZ-900), Microsoft Azure AI Fundamentals (AI-900), or comparable platform certifications, are preferred.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish
information.
Employer application notice
Equal opportunity and accommodations
WORKING CONDITIONS: · Must be able to travel EST FedEx Freight, Inc FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at ADAAssistance@fedexfreight.com.
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