Lead Patient Ambassador

Position Summary Lakeland Highlands Hospital This position is responsible for supporting all aspects of the patient ambassador functions in accordance with hospital standards and operations. The lead ambassador serves as a resource to patient ambassadors and as a leadership representative, who understands the function and processes of the department.

This position works with the interdisciplinary team, including management, to ensure that the department functions at the highest level of performance to achieve hospital and organizational goals. The lead ambassador has shift-to-shift decision-making ability to ensure that patients and guests receive the highest quality care and service. Responsibilities Assumes responsibility and coordination of the day-to-day operations of the department as assigned by or in the absence of management.

Maintains knowledge of daily house census, admissions/discharges, relevant patient information, scheduled patient rounding, as well as special requests/arrangements. Focuses on the operational, mechanical, or housekeeping concerns of the public areas of the hospital and addresses concerns with the appropriate department. Anticipates the needs of the department and takes action to remove barriers accordingly. Facilitates the training and education of new and established team members.