layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Sr. Data Center Operations at Nscale, Greensboro, NC

Monitoring and incident response
Monitor LAN, WAN, data center and cloud network infrastructure 24/7 using tools such as SolarWinds, PRTG, Zabbix, Nagios or Datadog.
Triage, troubleshoot and resolve Tier 1 and Tier 2 incidents covering routing, switching, firewalls, VPNs, load balancers and wireless.
Escalate complex or high-severity incidents to network engineering or vendors with clear diagnostic detail.
Lead the response to service outages during your shift, coordinating with internal teams and carriers until service is restored.
Meet defined SLAs for incident acknowledgment, response and resolution.
Change and configuration management
Implement approved network changes during maintenance windows, including configuration updates, firmware upgrades and device replacements.
Follow change-management processes, including pre-checks, rollback plans and post-change validation.
Maintain accurate configuration backups and device inventories.
Documentation and continuous improvement
Write clear incident tickets, root cause analysis (RCA) inputs and shift handover notes.
Create and update runbooks, standard operating procedures and network diagrams.
Tune monitoring thresholds and alerts to reduce noise and catch issues earlier.
Identify recurring problems and propose permanent fixes or automation opportunities.
Collaboration and mentoring
Act as the first escalation point and mentor for junior network operators.
Work with ISPs, carriers and hardware vendors on circuit faults, RMAs and support cases.
Support security teams by responding to network-related security alerts and applying access-control changes.
Participate in the on-call rotation.
Required qualifications
3–5 years of experience in network operations, a NOC, or a similar infrastructure support role.
Solid understanding of TCP/IP, subnetting, VLANs, DNS, DHCP and NAT.
Hands-on experience with routing protocols (BGP, OSPF) and switching technologies (STP, LACP, trunking).
Working knowledge of firewalls and VPNs from vendors such as Palo Alto, Fortinet or Cisco ASA.
Experience configuring and troubleshooting enterprise devices from Cisco, Juniper, Arista or similar vendors via CLI.
Proficiency with network monitoring platforms and diagnostic tools (ping, traceroute, Wireshark, SNMP, NetFlow).
Experience working within ITIL-style incident, problem and change processes using a ticketing system such as ServiceNow or Jira.
CCNA, JNCIA or an equivalent certification, or comparable hands-on experience.
Strong written and verbal communication skills, including clear updates during live incidents.
Willingness to work rotating shifts to include night shift and participate in on-call rotations.

Sr. Data Center Operations

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