layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Care Coordinator at Matter Health, Memphis, TN

Provide administrative coordination and support for an assigned care team, keeping daily support activities organized, visible, and moving forward
Coordinate daily care team huddles by preparing agendas, documenting updates and assignments, and tracking follow-up responsibilities
Serve as a communication link between field-based team members, providers, and centralized support staff
Communicate patient status changes, cancellations, no-shows, transportation barriers, access issues, and newly identified needs to the appropriate team member
Escalate clinical questions or concerns promptly to the RN, Nurse Practitioner, physician, or other appropriate provider
Monitor real-time dashboards, worklists, and event feeds for hospital and emergency department activity, open care gaps, pending orders and referrals, and visit completion status
Maintain a current, prioritized work list for the assigned care team and update it as patient needs and circumstances change
Support care gap closure by coordinating lab orders, specimen collection, in-home test kits, durable medical equipment, and other follow-up needs
Track orders and follow-up services through delivery, completion, and receipt of results or confirmation by the care team
Manage the referral process from initial request through confirmed completion of services
Identify and verify in-network specialists, skilled nursing facilities, hospice programs, community resources, and other appropriate referral destinations
Coordinate appointments and services with external providers, facilities, and vendors
Prepare prior authorizations and insurance approvals and follow up with payers to support timely completion
Obtain and transmit medical records, clinical documentation, and referral information in compliance with HIPAA requirements
Follow up with external providers and facilities to confirm scheduling, receipt of records, and completion of services
Coordinate transportation for referred appointments and services when needed
Conduct telephonic outreach regarding upcoming appointments, preventive care needs, open care gaps, emergency department follow-up, and missed appointments
Help patients understand discharge instructions, identify unmet needs, and schedule necessary follow-up care
Document all care coordination activities, patient contacts, referrals, interventions, and escalations accurately and promptly in the EHR
Track key process metrics, including contact attempts, scheduled follow-ups, referral and authorization completion, orders, transportation coordination, and visit completion
Maintain patient confidentiality and data security in accordance with HIPAA and organizational requirements
Demonstrate empathy, patience, professionalism, and appropriate boundaries in every interaction

Care Coordinator

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ABOUT MATTER HEALTH

ABOUT THE ROLE

RESPONSIBILITIES

QUALIFICATIONS

PREFERRED QUALIFICATIONS

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Equal opportunity and accommodations

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