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Memphis, TN, U.S.A
Source: Matter Health careers · View original posting
From Matter Health's posting. “We” and “our” refer to the employer.
Matter Health delivers primary and preventive healthcare directly to Medicare-eligible adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.
We Lead with Love in Everything We Do.
Matter Health is seeking a compassionate and dependable
Bilingual Care Support Specialist to serve as the primary point of contact for patients and caregivers contacting our care teams by phone.
In this role, you will answer inbound calls in both English and Spanish, understand the reason for each inquiry, document important information, and connect patients with the appropriate Care Coordinator, Nurse Practitioner, Registered Nurse, or department. You will independently resolve non-clinical requests while ensuring urgent or clinical concerns are escalated promptly according to established protocols.
You will also provide administrative support through appointment coordination, medical record retrieval, e-fax management, data entry, and patient message follow-up. Although this position does not provide clinical care or medical advice, it plays an essential role in ensuring every patient feels heard, supported, and connected to the care they need.
This position is ideal for someone who communicates with empathy, is fluent in both English and Spanish, remains composed in a fast-paced environment, and finds purpose in making a meaningful difference in a patient’s day and healthcare experience.
WORK LOCATION
This is a full-time, in-office position based in Memphis, TN. Multiple shifts are available between 7:00 a.m. and 6:00 p.m. CT. Candidates must be located in the Memphis area and able to work onsite. There is no relocation assistance available for this position.
WHY MATTER HEALTH
We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities. Our work removes barriers to care and improves lives through relationship-based healthcare.
If you are passionate about helping patients feel heard, supported, and connected to the care they need, we want to meet you.
We Lead with Love in Everything We Do.
WORKING AT MATTER HEALTH
We are committed to supporting the whole person—at work and beyond. Full-time team member benefits begin the first of the month following your start date.
TIME AWAY
Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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