layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Patient Access Representative at Planned Parenthood South Atlantic

As a Patient Access Representative, you’ll help patients access care by answering questions, scheduling appointments, and providing accurate information about PPSAT’s services. Responsibilities include, but are not limited to:
Patient Customer Service & Communication
Respond to a high volume of incoming patient calls in a friendly, professional, and timely manner.
Provide exceptional customer service by listening to patient concerns, answering questions, and helping patients understand their options.
Build and maintain positive relationships with patients through clear, compassionate, and effective communication.
Provide information about PPSAT’s hours, services, locations, directions, fees, and referrals.
Respond to questions about reproductive health care services, including sexually transmitted infections (STIs), birth control methods, and surgical and medication abortion.
Maintain professionalism and sensitivity when handling repetitive calls, challenging conversations, or complex patient needs.
Appointment Scheduling & Patient Information
Schedule patient appointments and accurately enter patient information into Epic.
Stay up to date on clinic information, appointment templates, clinician schedules, and individual provider services.
Make appointment reminder calls one day before scheduled visits, as time and workload allow.
Ensure patients receive accurate information about appointment availability and the services offered at their selected location.
Insurance, Pricing & Financial Information
Verify insurance coverage for all appointment types.
Ask patients about their insurance status and provide accurate visit pricing information.
Prepare and provide timely Good Faith Estimates (GFEs) to self-pay patients based on their anticipated visit type.
Create tasks for the insurance team to verify coverage and obtain copay information for higher-cost services.
Help patients understand relevant financial and insurance information so they can prepare for their appointments.
Team Collaboration & Continuous Improvement
Share feedback with supervisors and management about call trends, patient needs, and other issues that may affect services, programs, or marketing efforts.
Follow through on assigned tasks, take initiative, and work collaboratively with colleagues to identify solutions.
Participate in required meetings, training sessions, and other activities that support team development and service quality.
Maintain accurate patient information and follow applicable organizational policies and procedures.
Contribute to a welcoming, inclusive, and solutions-oriented work environment.
Position Details
Employment Type: Full-time, 40 hours per week.
Schedule: Monday through Friday, 8:30 AM – 5:00 PM.

Patient Access Representative

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