layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Patient Relations Ambassador at Yale New Haven Health

1. Rounding on Emergency Department(s) and inpatient units to collect belongings that were found, as directed.
2. Must be able sit/stand/walk for up to 8 hours per day. Must be able to lift up to 50lbs.
3. Communicates with patients/families about found items, determines disposition and facilitates returning items when appropriate via available resources (mailroom, courier services, arranging pick up).
4. Works in collaboration with other members of the Patient Relations team and promptly investigates property issues and maintains systems for tracking loss complaints and associated reimbursements.
5. Resolves lost property complaints efficiently, keeping the patient informed of the status of resolution.
6. Obtains and documents in RL Solutions signatures for all property picked up in person.
7. Researches and resolves patient issues related to property loss as appropriate, following departmental timelines and standards. Answers inquiries and solves complaints with the involvement of appropriate hospital staff members, acting as an intermediary to hospital staff and administration on behalf of patients and their families.
8. Documents appropriately in RL solutions, including the outcome related to the disposition of property in question, including items that have been disposed of.
9. Disposes of all abandoned property per the Patient Property SOP.
10. Completes reimbursement request process as appropriate when applicable.
11. Coordinates donation of appropriate items (phones, canes, walkers, etc.) after appropriate timeframe for holding such items has been met and they remain unclaimed.
12. Maintains a neat personal and shared workspace, including storage closets and storage cabinets.
13. Exhibits excellent verbal and written communication skills with both the patient/family and hospital staff.
14. Displays appreciation of diversity.
15. Interprets hospital's philosophy in patient's rights and responsibilities to staff and visitors. Serves as an exemplary role model at all times.
16. Projects a positive image of the department and the hospital as outlined in the hospital's customer service standards of behavior.
17. Employee recognizes duties that need to be performed and making a great first impression to patients and families and staff by appropriate dress and behavior.
18. Supports department in any other way that is asked and is within scope.

1. Rounding on Emergency Department(s) and inpatient units to collect belongings that were found, as directed.
2. Must be able sit/stand/walk for up to 8 hours per day. Must be able to lift up to 50lbs.
3. Communicates with patients/families about found items, determines disposition and facilitates returning items when appropriate via available resources (mailroom, courier services, arranging pick up).
4. Works in collaboration with other members of the Patient Relations team and promptly investigates property issues and maintains systems for tracking loss complaints and associated reimbursements.
5. Resolves lost property complaints efficiently, keeping the patient informed of the status of resolution.
6. Obtains and documents in RL Solutions signatures for all property picked up in person.
7. Researches and resolves patient issues related to property loss as appropriate, following departmental timelines and standards. Answers inquiries and solves complaints with the involvement of appropriate hospital staff members, acting as an intermediary to hospital staff and administration on behalf of patients and their families.
8. Documents appropriately in RL solutions, including the outcome related to the disposition of property in question, including items that have been disposed of.
9. Disposes of all abandoned property per the Patient Property SOP.
10. Completes reimbursement request process as appropriate when applicable.
11. Coordinates donation of appropriate items (phones, canes, walkers, etc.) after appropriate timeframe for holding such items has been met and they remain unclaimed.
12. Maintains a neat personal and shared workspace, including storage closets and storage cabinets.
13. Exhibits excellent verbal and written communication skills with both the patient/family and hospital staff.
14. Displays appreciation of diversity.
15. Interprets hospital's philosophy in patient's rights and responsibilities to staff and visitors. Serves as an exemplary role model at all times.
16. Projects a positive image of the department and the hospital as outlined in the hospital's customer service standards of behavior.
17. Employee recognizes duties that need to be performed and making a great first impression to patients and families and staff by appropriate dress and behavior.
18. Supports department in any other way that is asked and is within scope.

Patient Relations Ambassador

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