layiq
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New York, NY, USA; San Bruno, CA, USA
Source: Google careers · View original posting
From Google's posting. “We” and “our” refer to the employer.
The Support Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Scaled Comms, Business Technology, Data Science and Legal, to identify and address user pain points and improve the overall support experience. Our team is tasked with developing innovative and user-centric support solutions that address the evolving needs of YouTube's user base.
We drive the implementation of self-service tools and automated support workflows, and equip support agents with the knowledge, tools and skills to provide high quality service.
In this role, you will be responsible for developing end-to-end support solutions for our vast paid user base and content creator ecosystem. You will be responsible for the modernization of YouTube's creator journeys across our AdSense Products (e.g., account approvals, account verifications, forms of payment). This product offering is critical to a creator’s growth and ability to monetize and make a career on YouTube.
This role oversees the development and implementation of support experiences that enable creator growth, focusing on seamless account approvals, digital identity verification, and proactive policy education. You will proactively identify friction points in the monetization journey, eliminating systemic bottlenecks to provide exceptional service through both AI-driven and live agent interactions.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.
We explore new ideas, solve real problems, and have fun — and we do it all together.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits
Learn more about
benefits at Google.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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