layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - IT Support Engineer at Airwallex, New York, NY

Essentials
Exceptional customer service and hospitality skills, with the patience and empathy to support users on-site and in time-sensitive situations.
Exceptional written and verbal communication skills.
Strong documentation skills and the ability to write clear, concise knowledge guides for a broad audience.
Experience supporting and troubleshooting common MDM applications across Mac and Windows environments.
Experience with basic administration of Google Workspace, Okta, Confluence, Jira, and Zoom.
Strong Slack skills, including communicating technical issues efficiently with peers and senior support partners.
Strong technical troubleshooting skills across hardware and software.
Experience providing on-site and remote technical support for macOS, MacBook hardware, Windows software, and PCs.
Experience troubleshooting common workplace applications such as Zoom, Slack, Google Chrome, and Google Workspace.
Experience providing AV support for meeting rooms, event spaces, and office technology.
Experience supporting new-hire IT onboarding, including computer and account setup.
Intermediate troubleshooting skills for office hardware, including a basic understanding of office networks and infrastructure.
Intermediate networking troubleshooting skills, including familiarity with Wi-Fi, DNS, office networks, switches, and gateways.
Strong ability to multitask and manage competing priorities, quickly identifying what needs attention first.
A consistent, reliable, and dependable approach, with a desire to keep learning and contribute beyond day-to-day support.
A relentlessly customer-focused mindset: you do the right thing, the right way.
Flexibility to support events, hardware changes, office moves, and other operational needs as required.
Experience handling complex requests, triaging and prioritising effectively, escalating when necessary, and owning issues through to completion.
Experience contributing to operational guides and improving processes for colleagues internationally.
Preferred
Experience working in a multinational technology company, with an understanding of different cultures and empathy for people communicating in a second language.
You'll thrive here if
You own the outcome and you don't wait for permission to fix what's broken.
You're consistently looking to take on new and diverse challenges, expand your knowledge beyond your current areas of expertise, and are comfortable stepping outside your comfort zone to do it.
You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.
You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.
You connect dots across functions and hold the big picture without losing grip on the details.
Learn more about your team
Enterprise Engineering builds the systems, tools, and infrastructure that keep Airwallex running at scale, spanning IT Support, IT Engineering, Corporate Networking, and Business Engineering. You'll own everything from collaboration tools and identity to the networks behind our global operations, touching every team from Engineering to Finance. The challenge is scale: keeping complex systems reliable without slowing anyone down. This is a team for low-ego builders who thrive in ambiguity, move between strategy and execution, and want broad ownership rather than a narrow lane. If you want to shape how we operate with more speed, resilience, and scale, this is where that work happens.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

IT Support Engineer

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