Range Explanation:
Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Pay Range is the entire compensation range for the position.
Community & Workforce Development Department is seeking a skilled and compassionate Case Manager to provide critical direct support to individuals and families experiencing financial hardship, housing instability, and imminent risk of eviction. This position plays a vital role in ensuring timely, effective delivery of rental assistance, utility assistance, eviction prevention services, and related services.
The ideal candidate will provide urgent, empathetic client assistance through phone, email, online, and in person interactions. They will assess individual needs and connect clients with the appropriate resources, programs, and community resources. The role requires strong organizational skills, the ability to manage multiple cases simultaneously, and a calm, professional approach to deescalating emotionally charged situations in which clients may be facing homelessness.
Successful candidates will demonstrate strong motivational interviewing skills, sound judgment, and the ability to guide clients toward stability and long-term economic independence. Responsibilities also include maintaining accurate client records, reviewing documentation for completeness, supporting program compliance, and collaborating with internal staff and external partners to maximize available resources.
This is an opportunity to serve the community with compassion, urgency, and professionalism while contributing to a team dedicated to preventing homelessness and strengthening families throughout Pima County.
Community & Workforce Development Department works with vulnerable populations and minors. A Level one Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check are requirements for employment.
Essential Functions:
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
Participates in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community & Workforce Development Department; Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person, including collaboration with other agencies and organizations to maximize resources and services; Assesses the needs of community members and provides guidance on appropriate
resources based on individual needs; Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance; Represents the program or work unit at community events and in meetings with County personnel and/or community partners; Provides administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities; Provides input to management in the development of program
goals and objectives; Manages and maintains accurate records of program participants and their progress; Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.
Minimum Qualifications:
- Associates degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment AND one year of professional experience in health, customer service, human services, or a closely related field.
- OR: One year of experience with Pima County as a Community and Workforce Specialist I or similar Pima County position, as determined by the department head at the time of recruitment.
- (Relevant experience and/or education from an accredited college or university may be substituted.)
- Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
- Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
- Minimum two (2) years experience providing direct client services to individuals or families in crisis, including support related to financial assistance, eviction prevention, or housing stability.
- Minimum two (2) years experience assessing client needs and connecting individuals with appropriate community resources, programs, and support, in alignment with departmental service delivery expectations.
- Minimum two (2) years experience collecting, reviewing, and maintaining accurate client data and program documentation, including confidential client data, reports, progress records, or financial submissions, to ensure completeness and compliance.
- Experience with providing coaching, guidance, or financial/budget counseling to support clients in achieving stability and increased economic mobility.
- Bilingual (English/Spanish - speaking, reading, writing).
- Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
- Supplemental Information: Licenses and Certificates : Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
