layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Founding Implementation and Ops Lead at Pear VC

3-5+ years of hands-on experience in implementation, solutions, consulting, customer success, product, engineering, or a similar role, ideally including time at a startup.
Strong technical aptitude and hands-on AI fluency. You pick up new tools quickly, use AI to get real work done (including building your own workflows), and can judge whether AI outputs are good enough to trust.
Confidence leading working sessions with senior customer stakeholders and translating between customers and engineers.
Proven ability to juggle many workstreams without dropping balls.
A bias toward rolling up your sleeves and doing the work yourself, with the judgment to own customer relationships with minimal oversight.
Able to work in person in New York.
Nice to have
A technical background, such as a computer science or engineering degree, or prior experience as an engineer, technical PM, or solutions engineer.
Healthcare experience
Customer-facing experience at a B2B company, such as implementation, solutions, or customer success.
Familiarity with HIPAA and SOC 2.
Experience as an early employee at a startup.
In your first 90 days
Here's what success looks like as you ramp up. The specifics will flex with our customer pipeline and your strengths.
Days 1 to 30: Learn the business and our customers
Shadow live implementations with our CEO and technical team, learn our product and the patient access process, and meet our customers' patient access and reimbursement teams.
Build your first AI workflows for internal operations.
Days 31 to 60: Own your first implementation
Lead implementation for a new medtech or diagnostics customer, from mapping their workflows and collecting templates and past cases to writing requirements and testing AI outputs before go-live.
Take ownership of a few operational areas, such as vendors and tools or hiring logistics.
Days 61 to 90: Make it repeatable
Take that customer live as their main point of contact, and turn what you learned into the first version of our implementation playbook.
Expand into sales support and patient-facing programs.
By day 90, you'll be leading and running implementations on your own, have a playbook the team uses, and be the person our CEO trusts to own a growing share of company operations.

Founding Implementation and Ops Lead

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