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Worth AI
Orlando, FL, US
Source: Worth AI careers · View original posting
From Worth AI's posting. “We” and “our” refer to the employer.
The IT Security & Support Specialist will require an aptitude for diagnosing and resolving problems in the areas of Operating Systems, applications, connected peripherals and computer hardware. Company technical assets that are to be inventoried, maintained or assigned out would be managed by this role. The IT & Security Support Specialist takes ownership of support requests reported by colleagues to resolve, escalate, or identify further action required to provide resolution.
The ideal candidate will have experience with a wide range of technologies, operating systems, networking concepts and a desire to continuously improve upon that knowledge.
Initial triage, troubleshoot, maintain entries of detailed updates & resolve Internal IT Help Desk tickets
Ensures incidents and requests are handled according to service level agreements (SLA) by taking ownership or of incidents/requests through to resolution/fulfillment.
Assist with security tasks such as patch management in Windows, Mac and Linux environments.
Create and maintain configuration documentation, as well as system and operations documentation.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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