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Omaha - FN Tower
Source: First National careers · View original posting
From First National's posting. “We” and “our” refer to the employer.
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Responsible for providing exceptional customer service for Mortgage Loans to all bank partners and customers that is easy, helpful and personal. Accurately process daily maintenance and/or requests for Mortgage Loan Operations. Work collaboratively with teammates to balance workloads and meet daily deadlines.
1. Provide operation support within one or more of the following mortgage servicing functions: payment processing, escrow processing, new loan onboarding & payoff processing.
2. Receive incoming telephone calls from internal and external customers to resolve mortgage servicing related inquiries ensuring every exchange is as easy, helpful and personal as possible. Initiate outbound calls with internal and external customers, insurance agencies, tax authorities, investors and other related entities to resolve issues and inquiries.
3. Maintain a professional and courteous working relationship with internal and external customers, team members, partners and management.
4. Maintain customer confidentiality and confidence while performing servicing functions and conversations.
5. Exhibit attention to detail when processing transactions and reviewing detailed loan information to ensure accuracy.
6. Meet deadlines with an appropriate sense of urgency.
7. Identify and communicate servicing issues and trends.
8. Resolve customer questions and requests by using the ICE MSP, Lereta, Empower, Foundation, FirstWork and eGain systems.
9. Track work volume related to your specific job duties on an ongoing basis.
10. Cross train for coverage of additional roles within the Mortgage Servicing Team.
11. Review mail received for servicing team, scan and organize mail for team.
12. Order supplies needed for onsite team and work.
13. Assist remote team members with anything needing printed, scanned or mailed
Compensation
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .
To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20261843
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
Learn more here.
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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