Director, Organizational Change Management – RT Specialty

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary

The Organizational Change Management Director serves as the adoption and change management lead for largescale employee productivity initiatives at Ryan Specialty. This person will identify the current and future state capabilities/uses, understand the behavioral changes and education needed to complete the transition, and collaborate to develop and execute the communication/marketing plan for driving adoption amongst employees.

The primary focus of this role is on the people side of organizational changes and driving employee impact, maximizing acceptance, and increasing user adoption.

What will your job entail?

Job Responsibilities:

• Strategize and ideate creative, strategic, memorable campaigns that will excite and motivate employees to act.
• Drive a structured methodology and deliver change management activities.
• Work with leaders and project teams to conduct readiness and resistance assessments using surveys, interviews, focus groups, or other methods; evaluate and summarize findings for project management and steering teams.
• Work with leadership to identify the scope of changes and affected users related to projects. Complete End User Assessments like Audience Analysis and Change Impact Assessments to determine audience impact.
• Partner with Business Sponsors to understand the departmental goals and daily ways of working to align changes to business needs.
• Identify potential areas of resistance and draft mitigation approaches.
• Compose change management plans outlining the strategies and schedules for related OCM workstreams to engage sponsors, change behaviors and drive adoption.
• Coordinate communications that provide awareness and motivate users to adopt the new changes. Partner with Corporate Marketing for alignment of messaging and distribution.
• Coordinate training strategies in alignment with the change. Coordinate training and mentoring activities for varying audience types.
• Assist Support teams by contributing to and reviewing knowledge base articles, end-user manuals, outage notifications, etc. Review Support tickets and feedback to gain insight into end-user pain points.
• Leverage existing (or champion new) Change Champion groups gather success stories.
• Create and manage measurement systems to track adoption, utilization, and proficiency of users.
• Report on effectiveness of OCM activities and user satisfaction.