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North Reading, MA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
Amazon Robotics Technical Services (RTS) is building a central hardware support function to keep the world's largest robotics fleet running, and we are hiring a Senior Manager, Hardware Development to lead it. This leader will own hardware outcomes across the fleet, from readiness of new products, through in-field hardware services, reliability, and maintainability.
You will lead multiple teams — Custom Tools, Retrofits, and Problem Management — along with individual contributors, and build the central Hardware Support Engineering capability that partners across every hardware team in Amazon Robotics. This is a high-visibility, high-ownership role for a leader with deep hardware expertise who can set strategy, raise the engineering bar, and operate across organizational boundaries as the function grows.
Key job responsibilities
Lead and grow a multi-team hardware organization spanning Custom Tools, Retrofits, and Problem Management, plus individual contributors, with scope expected to expand as the function matures.
Set the multi-year technical and organizational strategy for central hardware support across Amazon Robotics, defining the mechanisms, standards, and roadmap that keep the world's largest robotics fleet serviceable at scale.
Act as the central hardware authority partnering across product engineering, deployment, RME, field hardware support, safety, and supply chain teams — aligning priorities and resolving contentious technical trade-offs beyond any single team.
Build and develop leaders: hire, coach, and grow managers and senior ICs, and raise the engineering and operational-excellence bar across the organization.
Own headcount planning, team structure, and delivery accountability as the organization scales, surfacing risks early and driving them to resolution.
Amazon Robotics designs and deploys the robotics solutions that power Amazon's fulfillment network. Robotics Technical Services keeps the fleet running. Your organization is the central hardware function — spanning Custom Tools, Retrofits, and Problem Management, and growing into a broader central Hardware Support Engineering capability. We build what nothing off-the-shelf can deliver, work across every hardware team in Amazon Robotics and resolve systemic issue ocuring in the field.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 179,700.00 - 243,100.00 USD annually
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