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Royal Oak, MI; SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak
Source: Corewell Health careers · View original posting
From Corewell Health's posting. “We” and “our” refer to the employer.
Job Summary
This role presents a distinctive opportunity within our Executive Health Clinic as part of the Employer Services division. The position is highly visible and requires a strong commitment to exceptional customer service and concierge-level support.
Candidates must demonstrate a high degree of flexibility and be willing to travel throughout Southeast Michigan to various Corewell Health locations and client sites for events. The ability to transition seamlessly from one client account to another while consistently delivering superior service is essential. Candidates must also apply strong critical-thinking and problem-solving skills to anticipate solutions and respond effectively when schedule variations or unexpected needs arise.
A thorough understanding of how to represent Corewell Health, Employer Services, and the Corewell brand is required. Superior verbal, written, and interpersonal communication skills are crucial to success in this role.
Additionally, because the clinic and clients operates on a specialized schedule, candidates must have flexibility and variable scheduled shifts that start early in the morning. Word processing skills is a must, understanding of patient registration and scheduling process is a plus.
This role offers a distinctive opportunity to support the Executive Health Clinic within the Employer Services division. The position coordinates scheduled procedures with clients and departments across Corewell Health, anticipates client needs, and communicates concerns to appropriate team members when additional support is required. The role takes ownership of daily clinic operations by maintaining a professional, welcoming environment and addressing client issues that arise during appointments.
Responsibilities also include conducting registration and compliance audits across multiple departmental programs, escalating findings for timely resolution, and serving as the department’s primary or secondary timekeeper.
Essential Functions
Prepares, reviews, and audits final client documentation before scheduled appointments to ensure accuracy and completeness.
Coordinates daily clinic activities, monitors client schedules and itineraries, performs registration functions, resolves operational issues, and escalates concerns when appropriate.
Manages clinical service documentation, monitors shared email inboxes, responds to incoming requests, and routes inquiries to the appropriate team member
Monitors the clinic environment to maintain a clean, organized, professional, and client-ready setting; submits work orders for cleaning and repairs as needed.
Monitors inventory and orders supplies for the clinic and the department, maintains a tidy and organized storage area
Coordinates preventive maintenance and required inspections for clinical equipment to ensure ongoing functionality and regulatory compliance.
Conducts assigned clinical, registration, and billing audits; maintains accurate audit logs; reports findings during scheduled meetings; and completes required follow-up actions.
Supports multiple concurrent projects and provides on-site operational assistance at client events.
Provides direct operational support to the clinic and department based on scheduling demands and business needs.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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