layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Director of Operations at City Wide Facility Solutions

Lead and Develop the Operations Team: Manage, coach, and develop Facility Service Managers (FSMs), Night Managers, and other operational employees to drive performance, accountability, and professional growth.
Drive Financial Performance: Oversee operational revenue and profitability, manage expenses and Independent Contractor (IC) margins, and ensure the market meets or exceeds its financial goals.
Recruit and Develop Talent: Identify, recruit, hire, onboard, and train operational employees to build a strong, high-performing team.
Build Client Relationships and Retention: Develop and maintain strong client relationships, proactively address service concerns, and drive client retention above 90%.
Manage Vendor and Independent Contractor Relationships: Build strong professional relationships with vendors and ICs to support service quality, reliability, and operational efficiency.
Ensure Service Quality and Compliance: Ensure Independent Contractors meet City Wide's requirements and consistently fulfill client scopes of work.
Drive Account Growth: Identify and promote cross-selling opportunities, expand existing accounts, and grow non-janitorial service offerings.
Oversee New Client Starts: Participate in new client launches and provide hands-on support throughout the transition to ensure a successful start and a strong client experience.
Maintain Operational Standards: Ensure building inspections are completed, follow-up actions are addressed, and client information and service activity are accurately maintained in the CRM.
Support Employee Development: Ensure timely completion of 60-day reviews, Level 5 meetings, annual performance reviews, and other employee development initiatives.
Lead in the Field: Work alongside FSMs in the field each week to support client relationships, evaluate service delivery, coach team members, and provide operational coverage as needed.
Travel Within the Market: Travel throughout the Greenville market as needed, with travel potentially reaching 50%.

Director of Operations

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