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Emplifi
Prague, Brno, Pilsen
Source: Emplifi careers · View original posting
From Emplifi's posting. “We” and “our” refer to the employer.
Emplifi is the only
Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
Emplifi is the only
Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.
At Emplifi, our mission is to transform how digital marketing—especially on social—is done, and how consumers connect with brands in the 21st century.
Our Product team builds and evolves a data-driven SaaS platform that helps global enterprises market smarter. By bridging customer needs, business goals, and technical innovation, we break down silos, foster collaboration, and use insights to guide smart, impactful decisions.
As Product Area Director, you own a product area end to end: the customer problems it solves, the strategy behind it, and the results it delivers. Think of it as running a company within the company. You set direction, make the hard prioritization calls, and stay accountable for outcomes long after launch, not just for what ships. This is a hands-on leadership role: you'll stay close to customers and step into product work where it matters most.
The Care product area sits at the heart of modern customer experience, serving brands ranging from high-growth mid-market companies to some of the largest enterprises in the world. Encompassing powerful capabilities across
Social Care, Community, Bot automation, Voice of Customer (VOC)
, and
CCaaS across channels
, Care bridges the gap between AI-driven efficiency and human empathy. Leading this product area is an incredible opportunity to shape the future of AI-native engagement: you will guide a dedicated leadership trio in uniting these core products into a seamlessly governed ecosystem, fundamentally transforming customer care from a reactive cost center into a proactive driver of brand loyalty and scale.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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