layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Manager, Supply Chain at Blue Nile, New York, NY

Manage daily Supply Chain operations, including order flow, backlog management, vendor coordination, workflow optimization, and fulfillment execution, ensuring operational targets and service-level expectations are met.
Lead cross-functional coordination with Operations, Quality Control, Customer Service, Fulfillment, and external partners to maintain workflow continuity, resolve operational challenges, and minimize disruptions.
Monitor and analyze operational performance metrics, volume trends, productivity, and service level indicators to identify risks, establish priorities, and drive timely corrective actions.
Develop and maintain reporting tools, dashboards, and performance trackers using advanced Microsoft Excel capabilities to improve operational visibility, reporting accuracy, and data-driven decision-making.
Manage workload allocation and resource planning across teams to balance capacity, maintain productivity, and support changing business demands.
Provide hands-on operational leadership, proactively identifying bottlenecks, addressing escalations, and ensuring timely resolution of issues affecting order flow and fulfillment performance.
Lead operational team meetings and cross functional reviews, communicating priorities, performance results, challenges and action plans to relevant stakeholders.
Manage team development and performance, including onboarding, training, coaching, feedback, and accountability to support employee growth and consistent execution.
Identify, develop, and implement process improvements to streamline workflows, reduce inefficiencies, strengthen controls, and improve overall supply chain performance.
Establish and reinforce operational standards and procedures to promote consistency, accuracy, accountability, and adherence to established workflows.
Collaborate with senior leadership on operational planning, performance reviews, resource needs, and initiatives that support departmental goals and broader business objectives.
Anticipate and mitigate operational risks by identifying recurring issues, evaluating their impact, and implementing sustainable solutions to prevent future disruptions.
Skills and Abilities: 4–7+ years of experience in Supply Chain, Operations, Fulfillment, or related operational environments.
2+ years of experience in team leadership, people management, or operational supervision preferred.
Demonstrated experience managing high-volume workflows, coordinating multiple teams, and delivering measurable operational results.
Proven ability to manage operational priorities, allocate resources, and maintain service levels in a fast-paced environment.
Experience analyzing performance data, identifying trends, and translating insights into actionable business and process improvements.
Demonstrated ability to lead cross-functional initiatives, resolve operational challenges, and drive accountability across teams.
Experience developing operational reporting, tracking performance indicators, and presenting findings to management.
Strong understanding of workflow management, process optimization, and continuous improvement practices.

Manager, Supply Chain

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