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Grover
Berlin HQ
Source: Grover careers · View original posting
From Grover's posting. “We” and “our” refer to the employer.
Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.
Grover
, f ull-time and a minimum of 3 days per week (Tuesday-Thursday) at our Berlin HQ.
As a Key Account Manager (B2B), you will own a book of Grover’s existing B2B accounts, including some of our larger and most active customers, and your job is to grow them. Reporting to the Team Lead B2B, you will build real relationships with your customers, meet them regularly, and understand their device roadmap well enough to expand the account as they hire, refresh, and open new sites. You will own the renewal moment, so that devices reaching end of term get renewed and upgraded rather than returned.
You will build the forecast for your book and then execute against it. Your headline metric is net revenue retention: keeping the revenue in your book at 100% or better. You will also take on new accounts handed over from our Account Executives each quarter. If you like owning relationships, finding growth inside an account, and being accountable for a number, this role offers strong ownership and progression.
🎯
🤝 What you bring:
3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target, ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) models
A track record of growing existing accounts through upsell and cross-sell, with numbers you can talk to Experience owning renewals and protecting revenue against downgrades at end of contract or end of term
🚀 The Grover Way - How We Drive Success:
We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We keep one another accountable and take responsibility when issues arise.
Challenge, Decide, and Commit: We engage in proactive support, active listening, and healthy conflict to reach the best outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully.
We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We seek growth, apply feedback, and support the development of our peers.
We strive for clear, respectful, and open communication with no surprises. We simplify complex information so everyone knows the "what, why, and how".
❤️🔥 What you will love about us:
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