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Washington University in St Louis
Washington University Medical Campus; West Building
Source: Washington University in St Louis careers · View original posting
From Washington University in St Louis's posting. “We” and “our” refer to the employer.
Location
ST. LOUIS, MO 63110

 Scheduled Hours
40
Position Summary
The Operations Support Manager is a key operational leader at the center of the Department of Pathology & Immunology’s clinical testing enterprise, overseeing the team responsible for critical pre-analytic workflows. This position leads the Clinical Support Office staffed by Customer Service Representatives and Clinical Support Specialists who serve as an essential connection between patients, providers, referring organizations, and specialized clinical laboratories.
The Clinical Support Office manages complex workflows involving secondary pathology consultations, referrals to the WashU Clinical Genomics Laboratory, and testing performed through Histology and Electron Microscopy. The role is responsible for developing and optimizing workflows, ensuring operational excellence, resolving complex challenges, and fostering a culture of exceptional service, accuracy, and accountability.
Beyond day-to-day operations, the Operations Support Manager serves as an important partner to laboratory and departmental leadership, contributing to initiatives that shape the future of clinical care and laboratory operations. This position brings a strategic operational perspective to process improvement, quality, technology, and the patient and provider experience.
This is an ideal opportunity for an engaged, solutions-oriented leader who thrives in a complex clinical environment and is motivated by the opportunity to lead people, improve systems, strengthen collaboration, and make a meaningful impact on how specialized pathology and laboratory services are delivered.
Job Description
Oversees strategies and execution of operations, programs, and/or events.
Develops standards and training of assigned staff.
Manages and provides direction and oversight to assigned staff.
Forecasts staffing needs and establishes staff schedule.
Hires, on-boards, establishes goals and conducts annual evaluations.
Analyzes effectiveness of operations, programs, events, etc.
Serves as responsible for data integrity.
Oversees assigned budget.
Ensures facility, utilities, equipment and furnishing are properly maintained and in working order.
Performs other duties as assigned.
Job Location/Working Conditions
Normal office environment.
Physical Effort
Typically sitting at desk or table.
Repetitive wrist, hand, or finger movement.
Equipment
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
No specific certification/professional license is required for this position.
Relevant Experience (5 Years)
Not Applicable
A driver's license is not required for this position.
More About This Job
WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Compensation
$58,400.00 - $99,700.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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