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FusionTek
Bellingham, WA, US; Federal Way, WA, US; Issaquah, WA, US
Source: FusionTek careers · View original posting
From FusionTek's posting. “We” and “our” refer to the employer.
FusionTek is a growing managed services provider (MSP), and our Service Team is where our reputation is made. As Director of Service Delivery, you’ll lead the people who deliver it every day — the Reactive Service Team, the Escalated Service Team, and our Service Coordination Team.
You’ll report directly to the COO, own the service delivery engine of the company, and play a major role in whether we hit our aggressive growth goals. This role is built to evolve and grow as we do, if you want a seat where your impact is visible, this is it. This role will require a Hybrid schedule with at least two in-office days per week, based in our Federal Way, WA office (or one of our other Washington State offices).
Why FusionTek?
We’re not a startup guessing our way through, we’ve spent 20 years building something that works, and we’re just getting started. The industry has noticed:
But the awards aren’t why people stay. They stay for the culture: team luncheons and employee events that actually feel like events, leadership that knows your name, and a company that shows up for the community — sponsoring and participating in local causes that matter to our team members. We work hard, we win together, and we make sure the wins are felt.
We’re also serious about staying ahead of the curve. We’re investing heavily in AI modernization — putting modern AI-powered tooling in our teams’ hands so technicians spend less time on repetitive work and more time solving real problems. When our people say they have the tools to get the job done, we take it seriously: if a tool makes the team faster and the client experience better, we build it, buy it, or adopt it.
And because we’re growing fast, this Director role isn’t a ceiling; it’s a launch pad. You’ll report directly to the COO and help shape how service delivery scales across the company.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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