Retail Operations Manager

Job Requirements

Manage and oversee daily retail operations to ensure smooth and efficient business activities.

Coordinate with retail partners and third-party vendors to support device deployment and operational readiness.

Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations.

Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality.

Monitor store performance, operational KPIs, and device utilization to identify areas for improvement.

Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation.

Handle operational issues and ensure timely resolution of problems at retail locations.

Conduct regular site visits to monitor compliance with operational standards and partner requirements.

Prepare operational reports, analyze performance data, and provide recommendations to management.

Manage operational resources, schedules, and budgets to achieve business targets.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
• Minimum 3–5 years of experience in retail operations, field operations, or business operations, preferably with at least 1–2 years in a managerial or supervisory role.
• Experience managing multiple retail locations, business partners, or third-party vendors is preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills.
• Ability to analyze operational data and prepare performance reports.
• Proficient in Microsoft Office or Google Workspace; experience with operational reporting tools is an advantage.
• Willingness to travel to retail locations and partner sites as required.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Fluent in English