layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Trackforce
Montreal
Source: Trackforce careers · View original posting
From Trackforce's posting. “We” and “our” refer to the employer.
At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
At least 2 years of professional experience in Customer Success, Account Management, or a similar customer-facing role—ideally within a digital or scaled engagement model.
Demonstrated ability to manage a high-volume portfolio using digital-first strategies with accountability for retention outcomes (GRR, Gross Retention, NRR) and CSQL generation.
Proven track record of influencing customer behavior through scalable communication, automation, and data-driven engagement.
Empathy, active listening, and the ability to translate customer needs and usage insights into meaningful digital interventions.
Experience identifying expansion opportunities, supporting renewals, and mitigating churn risks using digital tools and customer health metrics.
Experience collaborating with cross-functional teams such as Marketing, Sales, Product, Support, and Engineering to improve customer outcomes.
Excellent written communication skills with the ability to simplify complex concepts in a digital-first environment.
Tech-savvy and comfortable working with customer success platforms, CRMs, automation tools, and product usage analytics.
Strong organizational skills, attention to detail, and the ability to prioritize effectively in a high-volume, fast-paced environment.
Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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