layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - CWH Membership Manager – Growth Cities and Retention NA and LATAM at Soho House

Membership & Admin
Review membership applications across our CWH Growth cities to ensure all new members meet our Soho House values and requirements.
Reach out to members for information to support their applications such as proof of residence, social media handles etc
Oversee membership administration, ensuring all internal processes are followed, and manage member data through CRM systems such as Salesforce.
Manage day to day member queries and be point of contact for members in growth cities
Monitor and meet all intake targets by quarter and build a strong waitlist
Review and monitor Growth Cities to identify potential cities for future Houses and/or to start programming events
Observe member habits, feedback and engagement patterns to identify opportunities for acquisition, engagemement and retention and to improve member experience
Travel may be required to support membership growth, retention and programming and key market moments
Communications
Execute a regular communications plan that keeps members informed, engaged, and excited about their benefits and reinforces the value of their membership across NA and LATAM.
Partner with comms manager to create Growth City specific servicing communications
Partner with CRM team to build a tailored and personalised communications approach for CWH Growth Cities
Work with Comms Manager on commuications plan to improve retention and drive member engagement
Member Behaviour & Support
Handle member concerns and behavioural issues across CWH Growth Cities, making difficult calls when necessary, and documenting the outcomes in line with Soho House policies.
Coordinate with House teams to facilitate member and prospective member requests and arrange appropriate good will for members
Regional Retention Operationalisation
Work alongside the project team to create and manage reports to track churn, intakes, chasing members across all CWH Cities including Growth Cities
Review these reports and project manage the CWH NA and LATAM membership teams on their outreach
Work alongside the member success manager and comms manager to manage campaigns and how membership efforts sit alongside existing processes and communications
Events
Partner with Events Producers to team on programming strategy and execution within assigned markets, including identifying relevant cultural moments, member interests and opportunities for acquisition and retention
Collaboration with Wider Membership Team, Projects Team and Member Success
Participate in membership calls, meetings, and brainstorms to share best practices and ideas.
Work closely with all key stakeholders to ensure consistent member engagement and a high-quality member experience.
Experience Required
Entrepreneurial Mindset: Self-motivated, driven, and able to work independently to deliver results.
Excellent Communication Skills: Strong written skills for marketing content, member communications, and event copy; emotionally intelligent in handling difficult conversations.
Data, Project Management and Excel skills: Experience in data management and/or project management and working understanding of xcel
Highly Organised: Capable of managing multiple tasks, prioritising workload, and overseeing team retention performance across the CWH NA and LATAM region
Commercial Acumen: Understanding of how to balance membership targets with quality engagement. Basic understanding of budget management and a willingness to deep dive into commercials of the business
Proficient in Technology: Familiarity with Microsoft Office Suite and Salesforce (highly beneficial)
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

CWH Membership Manager – Growth Cities and Retention NA and LATAM

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