Document Resources Clerk

Responsible for document imaging, mail services, document reproduction and distribution while maintaining high customer service and meeting production goals.

This position is responsible for multiple document processes, including but not limited to, inbound/outbound mail services, document imaging, document reproduction and distribution. This role maintains a high level of customer service in a team environment while meeting monthly quality/production goals as set by management.

• Job Responsibility
• • Performs all basic Imaging tasks; Document prepping, scanning, and indexing at a rate consistent with production quality and standards. (70%)
• • Maintains equipment, performance worksheets, reports and job logs related to assigned tasks. (10%)
• • Coordinates and completes copy requests timely and accurately according to customer specifications. (5%)
• • Pick-up, sorts, and delivers, incoming and outgoing mail for the SSC, including offsite locations. (5%)
• • Monitors inventory of office supplies (mailroom and service centers) and re-stock when needed. (5%)
• • Performs various team duties as requested such as special projects, switchboard, and event assistance. (5%)
• Job Qualifications

• Knowledge of Microsoft Office products and the operation of high-speed scanners, postage equipment and multifunction copiers.
• Excellent written and verbal communication skills. Responds to customers in a professional manner, anticipating their needs, and/or referring them to the proper source when necessary.
• Self-motivated and able to perform tasks accurately according to schedules and protocol with limited supervision. Demonstrates ability to work with a diverse group of cross-functional partners.
• Respects and insures confidentiality of information. Ability to consistently lift up to 50 lbs.

Education/Experience

High School Diploma or equivalent. Prefer 2 years of clerical experience. Valid Driver’s License.