HR Operations Generalist

Job Summary

The HR Operations Generalist provides comprehensive operational, administrative, systems, and employee-service support across the Human Resources Operations function. This role is responsible for ensuring accurate employee data, timely processing of employee lifecycle transactions, compliant recordkeeping, responsive employee support, and effective coordination of HR projects and initiatives.

The HR Operations Generalist partners with HR Operations leadership and cross-functional HR teams including HRIS, Payroll, Total Rewards, Benefits, Talent Acquisition, and HR Compliance to support consistent, efficient, and employee-centered HR service delivery. The role handles routine matters independently and escalates complex, sensitive, or specialized issues to the appropriate team or subject-matter expert.

Duties & Responsibilities

HR Systems, Reporting & Process Improvement

Serve as a resource for routine HRIS, employee data, and system-access questions; route complex matters to the appropriate HRIS or specialist team.

Partner with HRIS to support data audits, system testing, implementations, documentation, access requests, and resolution of routine system or integration issues.

Maintain HR process documentation, standard operating procedures, FAQs, knowledge-base content, and internal resources; identify opportunities to improve processes, data quality, and self-service.

Performs regular audits of employee records in ADP to maintain data accuracy, completeness, and alignment with internal standards.

Compliance, Employee Support & Documentation

Maintain accurate, complete, and confidential employee records, files, correspondence, forms, organizational charts, headcount information, compliance documentation, and training-completion records in accordance with company policies, applicable requirements, and record-retention standards.

Support employment verifications, unemployment claims, record-retention activities, HR audits, internal investigations, and other compliance initiatives.

Respond to routine employee and manager questions regarding policies, procedures, benefits, payroll, systems, and general HR processes.

Maintain current HR resources, employee communications, policy documentation, and internal reference materials.

Process employee lifecycle transactions, including hires, promotions, transfers, compensation changes, leaves, and terminations, in HRIS, payroll, and related systems while ensuring accurate records and timely stakeholder coordination.

Coordinate onboarding activities, including offer-related documentation, background screening administration, I-9 compliance, employee setup, orientation, and completion tracking.

Coordinate offboarding activities, including termination documentation, system updates, exit processes, and Payroll coordination.

Provide administrative support for lifecycle-related communications, documentation, and process tracking.

Minimum Qualifications

• Bachelor's Degree or equivalent experience
• 4+ years  of experience in HR and HRIS experience; ADP preferred

Preferred Qualifications

• HR Certification is a plus
• Other Requirements

This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available.

Perform other functions, duties and projects as assigned

Regular and punctual attendance

Ability to travel up to:

5% of the time

#LI-Remote #LI-MB1

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.  If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment:

F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.

As a national Top Workplace

1

, an Iowa Top Workplace

2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1

Top Workplaces USA 2022 – 2023

2

Des Moines Register Top Workplaces 2018 – 2022

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