From Corewell Health's posting. “We” and “our” refer to the employer.
Job Summary
Receives customer requests for service on hospital facilities and equipment. Main responsibilities will include taking customer calls for work order requests for biomed and facilities and support services maintenance and recording in the CMMS (Computerized Maintenance Management System) as well as triaging web requests. Some duties for maintaining asset records and updating maintenance schedules will be assigned as needed. Assesses and prioritizes problem, creates work order and routes to appropriate technician.
Maintains work order system. Communicates with customers and technicians regarding work order status.
Main work hours are 6:30 a.m. to 3 p.m. though hours may shift depending on coverage to 8:30 a.m. to 5 p.m.
Essential Functions
Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
Gathers information to assess customer’s need, prioritizes the reported problem, and enters request into work order system.
Creates accurate work orders and routes to appropriate shop or department in a timely manner.
Answers customer questions regarding status of work orders.
Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.
Consistently uses tools and equipment appropriately on the job.
Maintains and contributes to a safe work environment.
Qualifications
Required
High School Diploma or equivalent
Preferred
Moderate level of medical terminology and data entry experience.
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak
Department Name
Facility Operations Help 1 - Corporate
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
6:30 a.m. to 3 p.m.
Days Worked
Monday- Friday
Weekend Frequency
N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
