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Bentonville, AR
Source: Walmart careers · View original posting
From Walmart's posting. “We” and “our” refer to the employer.
Position Summary...
What you'll do...
This Senior Manager, Software Engineering position is responsible for leading the engineering strategy, development, modernization, and operational excellence of enterprise CRM applications that enable Customer Care associates to efficiently support customers across channels. The role leads the engineering team with end-to-end ownership of architecture, development, delivery, scalability, and reliability, while partnering with Product, Business, and Engineering teams to deliver scalable CRM capabilities. This leader drives engineering excellence and platform modernization while developing a high-performing team through strong technical leadership, coaching, and mentoring.
The Customer Care Technology team delivers outstanding service experiences to millions of Walmart customers and agents globally. Comprising software engineers, data scientists, and machine learning experts, the team advances GenAI technology within complex enterprise systems. As part of Walmart Global Tech’s Corporate Tech &Services , it collaborates closely with product, business, and UX partners to drive measurable business outcomes. Focused on innovation, reliability, and scalability, the team leverages cloud-native architectures and AI agents to enhance operational excellence and customer impact, supporting Walmart’s mission to help customers save money and live better.
The annual salary range for this position is $110,000.00 - $220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
Option 2: 7 years’ experience in software engineering or related area.
2 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
805 Se Moberly Ln., Bentonville, AR 72712, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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