Compensation
Compensation Grade:
TSS-D-18
Position Overview
At Mercy, Medical Assistants are vital members of the care team who support providers by delivering direct and indirect patient care in a professional, compassionate, and efficient manner. The Medical Assistant in the Women's Health Clinic will assist physicians and advanced practice providers in delivering high-quality care to patients across a variety of women's health services. This role combines clinical and administrative responsibilities while ensuring exceptional patient experiences and supporting daily clinic operations.
The Medical Assistant functions within their defined scope of practice under the supervision of licensed providers and in alignment with Mercy's mission, values, and standards of care.
Essential Responsibilities
Patient Care & Clinical Support
Greet, room, and prepare patients for appointments and procedures.
Obtain and accurately document vital signs, chief complaints, medical history, medication history, and other pertinent patient information.
Assist providers during examinations, procedures, and treatments.
Perform basic diagnostic testing and specimen collection as deemed competent and within scope of practice.
Reinforce patient education and instructions as directed by the provider or nursing staff.
Ensure patient comfort, privacy, and confidentiality throughout the visit.
Maintain accurate, timely, and complete documentation within the electronic health record (EHR).
Women's Health Clinic Support
Support providers with routine gynecological examinations and women's health procedures.
Assist with patient preparation for annual wellness visits, preventive screenings, contraception management, and other specialty services performed within the clinic.
Promote a welcoming and supportive environment for women of all ages and backgrounds.
Administrative Responsibilities
Schedule appointments, diagnostic tests, referrals, and follow-up visits.
Answer phones and respond to patient inquiries professionally and efficiently.
Manage incoming faxes, scanned documents, and electronic communications.
Assist with patient check-in and check-out processes as needed.
Coordinate provider schedules and patient flow to support clinic efficiency.
Clinic Operations
Maintain exam room cleanliness and organization.
Monitor and restock clinical supplies and equipment.
Follow infection prevention protocols, patient safety standards, and regulatory requirements.
Participate in staff meetings, training programs, and quality improvement initiatives.
Perform additional duties within the Medical Assistant scope of practice as assigned.
