Central Intake Coordinator

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

POSITION OVERVIEW

Job Summary:

As our Central Intake Coordinator, you will make a difference by performing intake functions including clinical and financial review of all referrals as designated by hospital assignment, which includes submitting insurance benefit verifications and prior authorizations. Additionally, in this role you will approve or escalate referrals based on clinical or financial capabilities of each campus.

You will collaborate with multiple referral sources including hospital systems, case managers and individual facility leadership team at a minimum.

Roles and Responsibilities:

• Monitor hospital portals for new referrals, confirms receipt of referral in portal.
• Coordinate the initial intake and clinical assessment of each referral received, and work referrals to green, yellow, or red-light status.
• Communicate received referrals with corresponding hospital liaison for further follow up.
• Send all received referrals for benefit verification.
• Document all received referrals in the Customer Relationship Management software.
• Utilize portals for documentation of status of each referral (accepted, denied, considering).
• Escalate clinical yellow light referrals to campus clinical support for clinical determination.
• For referrals not Medicare A primary, work up med cost out and send to Divisional Vice President for approval as required.
• Evaluates referral to be assigned to the appropriate campuses based on payer source and bed availability.
• Supports sales throughout initial referral process.
• Other duties as assigned.

Qualifications:

• Education: Associate Degree
• Experience: 3-5 years
• Physical Requirements: Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
• LOCATION
• US-IN-Indianapolis
• Central South Division
• Indianapolis
• IN

LIFE AT TRILOGY

Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.

Six months of training, orientation and fun!

We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

ABOUT TRILOGY HEALTH SERVICES

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.

Responsibilities

• Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Qualifications

• Job Summary: As our Central Intake Coordinator, you will make a difference by performing intake functions including clinical and financial review of all referrals as designated by hospital assignment, which includes submitting insurance benefit verifications and prior authorizations. Additionally, in this role you will approve or escalate referrals based on clinical or financial capabilities of each campus. You will collaborate with multiple referral sources including hospital systems, case managers and individual facility leadership team at a minimum.
• Roles and Responsibilities: Monitor hospital portals for new referrals, confirms receipt of referral in portal.
• Coordinate the initial intake and clinical assessment of each referral received, and work referrals to green, yellow, or red-light status.
• Communicate received referrals with corresponding hospital liaison for further follow up.
• Send all received referrals for benefit verification.
• Document all received referrals in the Customer Relationship Management software.