layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Help Desk Specialist (After Hours) - 303631 at Delaware Nation Industries

Experience in a help desk, service desk, network operations center, technical support, or IT operations environment
Working knowledge of incident intake, ticket documentation, troubleshooting, escalation, and service-restoration practices
Ability to gather accurate technical and operational information from callers and translate it into clear incident records
Ability to follow technical procedures and standard operating procedures while exercising sound judgment during outages
Strong verbal and written communication skills, including the ability to provide concise status updates during high-impact events
Ability to work independently during after-hours coverage and coordinate effectively with distributed technical teams
Ability to work evenings, nights, weekends, holidays, or on-call/callback assignments based on program needs
Ability to support operations serving Tinker AFB, Robins AFB, and Hill AFB, with work location determined by program requirements
Active Secret clearance or the ability to obtain an interim-Secret clearance and required government access
Ability to read, write, speak, and understand English and communicate problem resolutions effectively
Ability to comply with applicable Department of Defense, Air Force, installation, safety, security, and operating instructions
Preferred Requirements: Prior experience supporting Air Force, Department of Defense (DoD), federal, or other regulated programs
Experience supporting enterprise networks, servers, cloud services, industrial or operational technology, or production systems
Familiarity with ServiceNow or another ticketing platform, including incident tracking, escalation, dashboards, or configuration records
CompTIA Security+
Experience coordinating field technicians or infrastructure teams across multiple locations
Familiarity with change windows, outage bridges, shift handoffs, cybersecurity operations, or enterprise IT support environments
Active secret security clearance (or the ability to obtain one)
AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.

Help Desk Specialist (After Hours) - 303631

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