From Wells Fargo's posting. “We” and “our” refer to the employer.
About this role:
This role is a leadership position within End User Services, responsible for leading Trader Desktop and Voice Support across the Central and Western U.S. trading floors, supporting Commodities, Equities, Fixed Income, and Advisor trading businesses. The role provides oversight of operational performance, risk management, incident resolution, and service delivery for critical desktop, voice, and collaboration technologies.
Responsibilities include team leadership, onboarding, performance management, workforce planning, and building strong partnerships with Lines of Business. The successful candidate will work closely with Technology, Risk, Compliance, and Engineering teams to ensure support services are delivered effectively and aligned with regulatory, security, and operational requirements, while maintaining service excellence and adherence to Service Level Agreements (SLAs).
In this role, you will:
Manage a Systems Operations Engineers team that provides Desktop and Voice support to Traders
Engage stakeholders and internal partners associated with the Systems Operations functional area
Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Collaborate and consult with analysts, Information Technology personnel, or vendors
Manage mid to highly experienced analysts
Manage allocation of people and financial resources for Systems Operations
Mentor and guide talent development of direct reports and assist in hiring
Required Qualifications:
5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
1+ year of direct management within technology
Desired Qualifications:
4+ years of experience leading and developing individual contributors in an IT or end‑user services environment supporting trader floors
Bachelor's degree or above, in Computer Science, Business other related discipline
Abilities to lead and drive Operation efficiencies & improvements, and automations
Ownership of processes, procedures, or service offerings with moderate‑to‑high complexity
Strong understanding of IT service operations, incident/problem management in ServiceNow, and continuous improvement
Demonstrated risk management discipline and adherence to enterprise policies and controls
Experience balancing business outcomes with risk and regulatory requirements
Experience with cloud technologies, including Azure, Google Cloud Platform (GCP), and AWS.
Ability to Drive operational efficiency and improve productivity.
Works well under pressure with the ability to deliver information and services in an expedited manner.
Experience in Data Analysis utilizing Microsoft Suite, and Ability to generate Executive summaries and present it in PowerPoint Presentations
Utilize data analysis and reporting tools to track operational performance, identify trends, and deliver meaningful insights to stakeholders through dashboards and executive summaries
Job Expectations:
This position required to be in the office five days per week
This position does not offer visa sponsorship
Posting End Date:
12 Oct 2026 *Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations,
timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Employer application notice
Equal opportunity and accommodations
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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