Senior Account Manager (Field Based - Large & Strategic Accounts)

About us

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.

At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

About the role

We are pleased to announce a new vacancy for a Senior Account Manager in Large and Strategic Accounts. Our Large and Strategic Accounts team is responsible for providing first-class service to Autotrader’s largest customers, helping them achieve their goals and unlock commercial opportunities.

As a Senior Account Manager, you will be responsible for building relationships with stakeholders at multiple levels within your customers’ businesses and thoroughly understanding each of their operations, challenges, and commercial objectives.

You will work with customers across both the Strategic and Large Accounts teams, providing you with a breadth of experience with diverse customers. Think of these as enterprise-type accounts in which you'll be involved in board-level conversations right through to the site level. Working closely with our internal teams, collaborating on key projects will also be a key remit of this role.

You will work closely with the Partnership Directors to create and deliver strategies that benefit our customers and build strong relationships, while driving commercial performance for Autotrader and your customers.

You will analyse and interpret customer performance data, using it to generate insights and tell stories that highlight areas of concern and opportunities for development.  You will have the autonomy to choose what to present and how to present it, tailoring your delivery to your audience.

What we're looking for

• Previous senior account management experience in with independent and/or franchise customers
• Proficient in using Looker to unearth specific data points to build a data-led story to inspire change, with a high level of accuracy
• Excellent interpersonal, negotiating and influencing skills
• Able to clearly understand target measures and KPIs and the impact to the business.
• Comfortable with change and adapting to new ways of approaching meetings and customers
• Evidence of a proactive approach to mitigating risk
• A confident communicator, whilst proficient at presenting and delivering a data-led story in a concise, professional manner tailored to your audience
• Able to manage both internal and external stakeholders, whilst managing multiple customers and objectives at the same time
• A natural collaborator, accustomed to working with a team to achieve common goals
• Organised and will be able to prioritise effectively, allowing you to take ownership of your customer interactions to deliver a great experience
• During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.