layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Director, Business Operations - Operational Excellence at tastylive

Operational tooling and efficiency
Identify where manual, duplicative, or broken workflows are slowing down operational teams, and lead the build or rollout of new tools and systems to fix them.
Partner with Engineering, Data, and operational leaders to scope, prioritize, and implement automation that reduces cost and improves speed or quality.
Own the roadmap for operational tooling investments, including making the build versus buy case to leadership.
Cost to serve and unit economics
Define and maintain a cost to serve model across our operational functions, down to the channel, segment, or customer level.
Identify where costs are out of line with value delivered, and build the business case for changes to staffing, process, or technology.
Partner with Finance to connect operational metrics to P&L impact, and keep leadership honest about tradeoffs.
Operational tracking and performance management
Design the KPIs, dashboards, and reporting cadences operational teams use to run their business day to day.
Work with the data team to build reporting infrastructure that gives leadership and frontline managers the same source of truth, in near real time.
Stand up operating reviews, such as weekly and monthly business reviews, that turn data into decisions and accountability.
Cross functional execution
Lead process redesigns that span multiple operational teams, from root cause diagnosis through implementation and measured impact.
Support new product or market launches by building the operational playbook, including staffing models, SLAs, tooling, and performance targets, before go live.
Take on special projects that support the CEO's and operating leaders' top priorities.
Broader Biz Ops work
Contribute to company strategy, market evaluation, and planning processes alongside the rest of the Biz Ops team.
Support partnership or M&A evaluation when operational integration or cost to serve diligence is needed.
Who You Are
To succeed in this role, you need real depth in operations. You've built cost to serve models, rolled out tooling, or run performance management systems before, and you know the difference between a dashboard that looks good and one that changes behavior. You pair that operational fluency with the influence, communication, and analytical skills the rest of the Biz Ops team relies on.
A qualified candidate has 8+ years of work experience, including a meaningful chunk in an operations, ops strategy, or shared services role, and should be able to:
Lead complex, cross functional projects from diagnosis through implementation and measured impact, specifically in an operational context, such as tooling rollouts, process redesign, or cost structure changes.
Build and maintain cost to serve or unit economics models, and use them to make concrete tradeoff recommendations to leadership.
Design KPI frameworks and reporting systems that operational teams actually use to run their business, not just report upward.
Evaluate, scope, and help implement new operational tools and systems, working closely with Engineering and Data.
Present analyses that help leadership make tough calls, including being ready to disagree when the data points in a different direction.
Communicate clearly with different audiences, from the CEO and board to frontline operational managers.
Work comfortably and hands on with data: financial models, customer metrics, and operational dashboards.
Engage with distributed operational teams and get people motivated to adopt new ways of working.
Have fun, challenge yourself and your teammates, and keep perspective when things get intense.
Preferred Requirements
Prior experience in an operations, shared services, or ops strategy role, internal or consulting.
In that role, you owned tooling and cost to serve directly, rather than advising on it from the outside.
Company Perks + Benefits: Performance Bonuses
Stock Purchase Options
Medical/Vision/Dental Benefits
401k Plan
20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
10 Paid Sick Days
Gym Membership Reimbursement
Commuter Benefits
Pet Insurance
Wellness & Mental Health Programs
Charitable Donation Matching
Two Paid Volunteer Days Off
Daily catered lunch when in the office
Full kitchen with snacks and beverages
In-building gym
Shuttle to/from Metra
Base Salary Range: $120,000-$170,000
The actual salary offered will be based on the candidate's level of experience and qualifications.
Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance.

Director, Business Operations - Operational Excellence

Employer job description

About the Role

What You'll Do

About IGNA + tasty

Location:

About this listing

Listing check

Similar jobs

Similar jobs