layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Santa Monica, CA
Source: ZipRecruiter careers · View original posting
From ZipRecruiter's posting. “We” and “our” refer to the employer.
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
To actively connect people to their next great opportunity.
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Job Summary
The ideal candidate will be the first point of contact for all IT-related issues, providing timely and effective technical assistance to our employees. The candidate will be responsible for troubleshooting hardware, software, and network problems, ensuring our technology and infrastructure runs smoothly and efficiently. The candidate will also provide support for a 1000-person remote-first workforce with regular 300+ attendee, multi-day onsites, and other in-office duties.
Key Focuses
Individuals will serve as the first point of contact for all IT technical support requests.
Support employees (in person and remotely) with hybrid schedule flexibility.
Install, configure, and maintain end-user laptops and software applications.
Troubleshooting network connectivity issues, including Wi-Fi and VPN access.
Troubleshooting physical LAN, printers, conference room technology.
Provision/deprovision Software-as-a-Service (SaaS) accounts for new employees
Lead remote new hiring onboarding IT sessions for all incoming employees, as well as supporting additional sessions if needed.
Provides status updates and resolution summaries in a timely manner using internal ticketing systems and Slack instances.
Maintain inventory management system/stock levels, vendor relationships and coordination.
Contribute to process discussions, proposing solutions to opportunities for improvement during weekly team discussions.
Communicate system outages, recovery time objectives, and resolution to end users.
Additional duties as assigned, including supporting office relocations, safely disposing of assets, and overseeing contractors.
The US base pay range for this full-time position is $27.75/hr-$38.50/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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