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San Francisco, California, United States
Source: Specter careers · View original posting
From Specter's posting. “We” and “our” refer to the employer.
Company Background
Specter's mission is to help automate the physical world.
Today, we build video sensors with state-of-the-art AI agents that answer any question, anywhere in their environments. Our systems can automatically detect and reason about any physical activity captured on camera, from security incidents (e.g. perimeter intrusion, theft, LPR), to safety monitoring (e.g. PPE detection, injured people), to operational efficiency (e.g. material tracking, congestion monitoring). We offer both long range wireless (1km range) and wired sensor variants to suit any deployment.
Our co-founders Xerxes and Philip are passionate about empowering our partners in the fast approaching world of physical AI and robotics. We are a small, fast growing team who hail from Anduril, Tesla, Uber, and the U.S. Special Forces.
Customer Operations is accountable for keeping Specter working for every customer. When we or a customer identify an issue, proactively communicate, triage, and resolve it. One person owns the problem from the first report to resolution. Success is measured by reliability: we catch issues before our customers do and fix them fast.
As our Founding Customer Operations Lead, you will partner closely with engineering (fix what breaks, catch it before the customer does), deployment operations (sustain hardware in the field), and deployment strategy (get customers to value, expand, and renew). You’ll also own the customer onboarding experience, giving every Specter user a personalized first impression with the platform. If Deployment Strategy is offense, Customer Operations is defense.
We build hardware and software so our support mandate is much more expansive than a typical SaaS company. About half of what breaks is physical: radio links, site power, mothernodes, firmware, weather. The other half is software and ML: missed detections, false positives, software bugs. Our users span a variety of industries and technical ability.
Your mission is to deliver a support experience that customers and internal teams love, and build the systems that let us do it without linearly scaling our people. If successful, this operational layer will be the foundation on which we build Specters’ physical AI and robotics platform.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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