layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Implementation Services Manager (Chicago, IL) at LogicGate

End-to-End Onboarding Ownership: Own new customer onboardings and follow-on implementations for assigned accounts from kickoff through rollout, ensuring a seamless journey across all technical configuration and user training milestones.
Project & Timeline Discipline
: Serve as a dedicated project manager for multiple concurrent implementations—tracking milestones, delegating tasks and driving accountability across customer and internal project teams, and proactively identifying risks to execute "get well" strategies.
Process Architecture & Documentation: Lead discovery sessions to gather and document client-specific business requirements, mapping out logical workflow designs that align with long-term platform adoption best practices.
Strategic Advisory: Consult with mid-market and enterprise customers to design tailored implementation strategies grounded in their GRC program maturity, intentionally identifying opportunities for "quick wins" to accelerate time-to-value.
Advanced Platform Configuration: Hands-on configure Risk Cloud applications to satisfy highly customized enterprise use cases, adapting out-of-the-box system templates at an advanced level of complexity.
Financial & Resource Stewardship: Effectively manage and accurately track project delivery time and utilization data, ensuring alignment with professional services schedules and company revenue recognition objectives.
Relationship Management: Build robust, trust-based relationships across all customer organizational tiers, establishing strong executive presence and serving as their go-to advisor as their risk management needs expand.
Cross-Functional Collaboration: Partner seamlessly with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during customer handoffs and share platform feedback internally.
AI-Driven Value Realization & Workflow Optimization: Actively consult with customers on how to safely leverage and maximize Risk Cloud’s built-in AI capabilities to accelerate their risk assessments and automate manual compliance evidence collection. Demonstrate a forward-thinking mindset by integrating modern AI tools and automated workflows into daily project management practices to optimize implementation delivery and asset creation.

Implementation Services Manager (Chicago, IL)

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