layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Supervisor, Visitor Services at Lucas Museum of Narrative Art

+ years of experience as a Guest
Experience
Lead or
Supervisor
, or supervisory experience hiring, training, and coaching frontline staff, preferably for an arts
& cultural institu tion or prominent consumer brand
3
+ years of experience in a high-volume, guest service-oriented environment
Knowledge of health and safety standards and maintaining
OSHA compliant operations in California
Excellent communication and negotiation skills
Excellent team management skills
Core Competencies: Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
Building Trust & Relationship Management
Accountable Ownership and clearly shares information and the "why" behind decisions.
Asks for and values the opinions of others. Displays empathy when listening.
Acknowledges when trust has been broken and focuses on rebuilding.
Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
Accountable Ownership
Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
Takes accountability for assigned tasks and executes on deliverables in a timely manner.
Strategic Alignment & Execution
Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model.
Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.
Ability to maintain an active and visible presence while providing exceptional guest service.
Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.
Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.
Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.
Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.
Ability to work both indoors and outdoors in varying environmental conditions.
Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
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MISSION AND VISION
The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
VALUES
Our internal and external practices are shaped by the following beliefs and behaviors.
People First
: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
Inspired: We believe that art can move you to feel, think, reflect, and act.
Collaborative: We believe that nimble thinking and working together yield exponential results.
STRATEGIC PRIORITIES
Narrative Art: Amplify the social impact of storytelling and illustration.
Community: Connect to a broad and diverse public.
Operational Excellence: Create a healthy and durable institution.
All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.
Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).

Supervisor, Visitor Services

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ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

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