layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Client Servicing Analyst at Bank of America

Assists with set-up and onboarding for new clients, expanding client relationships, and offboarding clients
Conducts daily monitoring of client activity across multiple markets and lines of business
Serves as a primary point of contact for client inquires and problem resolution
Ensures transactions are completed accurately within a timely manner and before deadlines
Assists in the preparation of frequent reports and other measures of data
Interacts positively and effectively with all levels of management and associates
Identifies and flags potential risks in a timely manner
Required Qualifications: 1-3 years of experience in futures and options markets
1-3 years of client facing experience
The role will demand that the candidate is a strong communicator and leader, as the function demands frequent interaction with business partners as well as clients
The candidate must be able to work in a fast paced environment and be an effective multi-tasker
The candidate should be able to act without immediate supervision and have the ability to take ownership of tasks/processes
The candidate should be able to evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion
Candidate should be proficient in Microsoft Excel, Word and PowerPoint
The candidate must be well versed in client execution and clearing, for both futures and derivatives products on global markets
Knowledge of industry rules and regulations, as well as common street wide business practices is required
Candidate should have experience covering large institutional clients while supporting cleared derivatives
Desired Qualifications: Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills: Active Listening
Attention to Detail
Customer and Client Focus
Oral Communications
Client Management
Collaboration
Customer Service Management
Data Collection and Entry
Prioritization
Recording/Organizing Information
Shift: 1st shift (United States of America)
Hours Per Week: 40

Client Servicing Analyst

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