Senior Manager-Digital Product Management

The American Express Network enables over $1.2 Trillion in annual spend and serves card Issuers and Acquirers in over 170 markets worldwide. The Network and Acquiring Services (NAS) team is driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments.  Find your place in product on #TeamAMEX.

We are seeking a superstar

Senior Manager, Payment Token Services

.  This Product Manager will be responsible for evolving our token product suite by building our next generation of token products and underlying capabilities that increase checkout conversion rates, increase customer spend and engagement, while enhancing the payments experience for our issuing, merchant and acquiring partners.

This role will serve as a product champion, responsible for evaluating and identifying product(s) and/or features to be delivered to our customers. They will work with cross-functional teams in an agile environment to manage the end-to-end product lifecycle of our Token services, including defining product strategy, enhancing features to meet partner needs, driving technical implementation and go-to-market execution, progressing emerging token use cases, and influencing payments industry bodies on defining standards.

Qualifications

Minimum Qualifications

• Experience: 5+ years in product management or product development, identifying customer needs, driving seamless delivery and go-to-market enablement, and managing product economics.
• Strategic thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions and build consensus for key initiatives.
• Demonstrated critical thinking and problem-solving ability: Self-starter who can translate ideas into actionable insights and collaborate to solution customer problems.
• Data Insights: High level of comfort with data and analytics
• , with experience using data to drive decision making and product improvement.
• Customer-focus: Ability to identify customer personas and develop features that solve distinct customer needs and deliver best-in-class customer experiences.
• Intellectual Curiosity
• : A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story.
• Relationship Management: Strong external and internal partnership skills
• ; proven track record to partner with senior leaders a plus.
• Communications: Ability to communicate effectively at all levels, including concise verbal and written executive-level communications.  Strong ability to stay connected to remote partners and stakeholders.