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epidemic sound
Los Angeles, California, United States
Source: epidemic sound careers · View original posting
From epidemic sound's posting. “We” and “our” refer to the employer.
Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work.
As a Customer Success Manager
, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business in North America. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
By building trusted partnerships and executing measurable success plans tailored to your specific clients, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Customer Success, working alongside cross-functional peers who value proactive initiative and creative problem-solving.
In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our strategic B2B customers internally.
Your key responsibilities include
Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio.
Identify new upsell and expansion business opportunities and collaborate with your Growth Manager to consultatively scale accounts over time.
Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts flagged with churn risk.
Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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