layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Unified Communications & Voice Services Engineer (Tier 2)
ASSYST, Inc.
Arlington, VA
Source: ASSYST, Inc. careers · View original posting
Employer job description
From ASSYST, Inc.'s posting. “We” and “our” refer to the employer.
ASSYST is seeking a Unified Communications & Voice Services Engineer (Tier 2) to provide operational support, troubleshooting, escalation management, and project assistance for enterprise voice and unified communications services. The candidate will support cloud-based and on-premises voice platforms, including Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy analog voice systems.
This role involves resolving complex technical issues, coordinating with managed service providers and internal technical teams, generating operational reports, evaluating new technologies, and supporting system upgrades and implementations. The ideal candidate will have extensive experience in telecommunications and networking, with hands-on expertise in Microsoft Teams Phone, Cisco Call Manager, and Five9 or similar Contact Center as a Service (CCaaS) platforms.
Job Title: Unified Communications & Voice Services Engineer (Tier 2)
Location: Arlington, VA (Hybrid)