PBS Supervisor - Hospital Billing & Collections

The University of Texas MD Anderson Cancer Center is seeking a Patient Business Services Supervisor to support the operations of Revenue Billing within Patient Business Services. The Patient Business Services Supervisor plays a critical role in overseeing institutional claim processing, ensuring compliance with billing regulations, and maintaining efficient revenue cycle operations. The Patient Business Services Supervisor will guide daily workflows, monitor performance, and ensure quality standards across billing functions.

UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. This role contributes directly to financial integrity and operational excellence by supporting accurate and timely billing practices that sustain patient care services.

The ideal candidate will have an associate's or preferred bachelor's degree in business administration or accounting, along with substantial accounting, healthcare business, or hospital billing experience. Strong supervisory experience, knowledge of commercial collections regulations, and the ability to lead performance-driven teams are essential.

Minimum $32.93 - Midpoint $41.11 - Maximum $49.28

The typical work schedule is Days.

Work Location: Remote but must be willing to come in person as needed. Candidates must be local to the Houston area.

Why Us?

This role offers the opportunity to lead key revenue cycle operations that directly support patient care and organizational performance at UT MD Anderson. The position provides professional growth through leadership responsibilities, reporting and analytics exposure, and continuous learning in evolving healthcare billing regulations, while supporting a balanced work environment.

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

• Supervision & Team Leadership
• Supervise and coordinate hospital commercial and governmental billing functions for inpatient and outpatient services
• Oversee governmental follow-up activities to ensure timely reimbursement
• Provide training, counseling, and guidance to billing staff
• Monitor staff productivity to ensure departmental, unit, and individual goals are consistently met
• Billing Operations Oversight
• Oversee processing and billing of institutional claims
• Ensure governmental letters of agreement are billed appropriately and monitored for correct reimbursement
• Oversee daily processes associated with patient accounting systems and electronic billing software
• Ensure compliance with billing regulations and standard accounts receivable practices
• Quality & Compliance
• Maintain quality assurance standards and monitor QA performance
• Ensure policies and procedures are consistently followed
• Maintain current knowledge of commercial and governmental billing regulations
• Communicate third-party billing requirements and updates to assigned staff
• Reporting & Financial Monitoring
• Prepare and provide management reports on key financial indicators
• Track discharged not final billed accounts, unbilled hospital accounts, OP exception reports, billing rejections, and backlogs
• Analyze data related to quality and financial performance outcomes
• Systems & Process Improvement
• Collaborate with the Manager, Revenue Billing to update and revise electronic billing edits
• Ensure system processes align with regulatory and organizational standards
• Support ongoing improvements to billing workflows and operational efficiency
• Perform other duties as assigned
• EDUCATION
• Required: Associate's Degree Business Administration, Accounting or related field.
• Preferred: Bachelor's Degree Accounting or Business Administration.
• WORK EXPERIENCE
• Required: 6 years Accounting or business office experience to include two years of supervisory experience. or
• Required: 2 years Hospital or physician business experience with preferred degree.
• Preferred: Hospital collections, EPIC, leadership, quality assurance, or United Healthcare or Aetna payor experience a plus.
• Preferred: Candidates must be local to the Houston area.
• : May substitute required education degree with additional years of equivalent experience on a one to one basis.
• : Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.