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Corporate 412 West - Springdale, Arkansas
Source: Tyson Foods careers · View original posting
From Tyson Foods's posting. “We” and “our” refer to the employer.
Senior Transportation Supervisor, Logistics Claims Contact Center
Role Purpose
The Senior Supervisor, Logistics Claims Contact Center leads Senior Administrators who intake, document, and disposition logistics claims from Tyson’s private fleet, dedicated carriers, and common carriers reported at or near delivery. This role is responsible for ensuring that high‑volume, time‑critical events are captured accurately, escalated appropriately, and documented to ensure downstream financial recovery, compliance, and operational continuity.
Because Logistics Claim / OS&D (Overage, Shortage, & Damage) cases involve stranded carriers and perishable product with limited shelf life, the role drives timely decisions that protect product value, reduce exposure, and keep freight moving.
This is not a traditional call center role. It is the first control point in Tyson’s logistics risk and claims lifecycle.
This role directly influences whether logistics claims are recoverable or lost. Errors at intake scale rapidly due to volume and can result in detention costs, accessorial exposure, denied carrier claims, and audit risk.
Preferred Attributes
Call center leadership, performance audit, claims, and analysis experience.
Strong Excel and reporting capability.
Ability to manage recurring reporting processes with accuracy and attention to detail.
Comfortable collaborating with multiple stakeholders across Logistics, Operations, Supply Chain, Commercial, and more.
Curiosity to understand business drivers behind Claims trends.
Ability to prepare executive-ready materials with clear, concise commentary and well-organized analysis.
Leadership: The right person will be a servant leader with the ability to connect with and coach direct reports.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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