layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

LAYIQ - Products & Services Specialist II - Trade Ally Management at Duke Energy

Operational Management
Provides support to and responds to requests from matrix-relationship program and/or products & services manager(s)
Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
Develop, manage, and maintain program documentation of performance and standard operating procedures
Analyze information to prepare a summary of finds that lead to implementation and actionable improvements
Understand and monitor issues impacting assigned offerings including items like financial challenges, regulatory constraints, code & standard modifications, technology and environmental standards which impact offerings. Formulate recommendations to address negative impacts and deliver a compelling case for the proposed modifications.
Implement tools, software and processes as needed for customer relationship management, vendor information exchange, and other business operational needs
Considers and acts upon regulatory requirements, where applicable, for various areas of responsibility
Marketing, Sales & Acquisition
Promote energy efficiency rebates and incentives to trade allies within territory to support the sale and installation of high efficiency equipment.
Speak to large groups, educate external partners on the benefits of Duke Energy’s products and services.
Analyze and understand market research results.
Identify and implement promotional & sales strategies to expand offers accessibility to key target audiences.
Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings. Measure and analyze performance to lower cost per acquisition.
Capture, track and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
Evaluate key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.
Business & Vendor Relationship Management
Support development of vendor relationships through contributions to the creation of Statements of Work and vendor agreements.
Assist in managing the vendor relationships like a business owner for items like adherence to contract terms, compliance & performance standards, quality, timeliness, tracking and reporting, invoicing, customer satisfaction and coordination with program stakeholders
Conduct meetings and calls with vendor as needed to monitor performance, identify issues and adjust to changing conditions.
Manage and modify contractual obligations for the program.
Business Innovation
Provide product feedback, program and service enhancements to improve market effectiveness by participating in product development initiatives
Basic/Required Qualifications
A Bachelor’s degree in Engineering, Finance, Business, or other related degree and a minimum of 1 year required related work experience or
An Associates Degree and a minimum of 3 years of related work expereince or
A High School diploma/GED and a minimum of 5 years of related work experience

Experience in Energy Efficiency
Experience in vendor management
Experience using Salesforce
Additional Preferred Qualifications
Knowledge of corporation’s business objectives & strategies, products and services, pricing and markets
Comprehensive financial and business acumen
Business operation experience
Understanding of utility regulatory environment
Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and management skills, excellent leadership skills, and good facilitation skills at all levels, both internal and external, to Duke Energy
Demonstrated ability to effectively manage multiple projects and issues simultaneously.
Ability to meet deadlines and keep projects on track, independently without direct supervision
Demonstrated effective analytical, problem identification and resolution skills to arrive at a well-crafted solution to be implemented effectively and efficiently
Proven self-starter, results-oriented, and requiring minimal supervision to take charge and get things done
Experience working in a team environment coordinating resources in a matrixed organization to meet customer expectations
Demonstrated ability to interpret data related to the program/targeted customers which results in the implementation of program improvements
Ability to leverage subject matter experts and resources
Working Conditions
Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way.
Specific Requirements
Valid Driver's License
Travel Requirements
25-50%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Products & Services Specialist II - Trade Ally Management

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